Systems Engineer – Amazon Connect – Python/Node.js

Office in Hyderabad, Bangalore, Pune, Chennai, Gurgaon

Amazon Web Services

We are looking for a Systems Engineer – Amazon Connect – Python/Node.js to join our team.

In this role, you will collaborate with internal customers to understand and implement best practices for migrating to Amazon Connect within AWS cloud environments. You will help deliver proof-of-concept projects and lead implementation efforts for major enterprises. If you are passionate about advancing call center technologies and have a solid background in programming, we invite you to apply.

Responsibilities

Assist internal customers in collaborating with AWS teams to build production-grade environments for Amazon Connect
Define and deliver Professional Services engagements by understanding customer requirements and proposing solutions
Participate in short on-site projects demonstrating AWS services for distributed computing solutions
Support the integration of existing call centers into Amazon Connect
Gather feedback from partners and customers to inform AWS technology roadmaps
Contribute to best practices through whitepapers and playbooks
Work with new vendors to help them become managed service providers
Provide guidance on organizational, security, and compliance aspects of cloud transformation
Coach customers and partner teams to promote self-sufficiency
Architect and build solutions that integrate seamlessly into cloud and hybrid models
Help internal customers implement frameworks for assessing and migrating call center operations
Maintain knowledge of enterprise call center technologies and trends
Develop reusable artifacts and reference architectures for clients
Engage with clients to understand their unique needs and deliver tailored solutions
Support large-scale solution architecture and deployment in AWS environments
Drive continuous improvement in call center operations using AWS capabilities

Requirements

Experience in building call center platforms in a Cloud or On-Premises environment for 4+ years
Professional Services or consulting experience in customer-facing roles
Hands-on experience in designing and implementing contact center solutions at scale
Knowledge of Amazon Connect capabilities and deployment requirements
Background in enterprise call center operations and telecommunications
Familiarity with serverless development and integrations with Amazon Lex and Lambda
Proficiency in AWS services within distributed environments including Microsoft and Oracle
Strong verbal and written communication skills for effective collaboration
Experience in using AWS Java SDK to call AWS services
Hands-on knowledge of AWS Java Cloud Development Kit for deployment automation
Experience in developing serverless services such as Lambda functions and DynamoDB
Competency in automation using AWS orchestration tools like Terraform
Understanding of data formats including JSON and YAML
Experience in source code management tools such as GitHub or GitLab
English proficiency at a professional level

Nice to have

Experience in Docker and container orchestration using Kubernetes on AWS EKS
Hands-on experience with NoSQL data stores like AWS DynamoDB
Familiarity with AWS core services including EC2 and S3
Ability to write automation scripts in Python or PowerShell
Experience with build automation tools such as Jenkins or AWS CodeDeploy