Software Engineer (ITSM)

Office in Pune

IT Service Management (ITSM), Change management

We are seeking a dedicated Software Engineer specializing in IT Service Management.

You will play a vital role in enhancing our Change Enablement processes and driving collaborative initiatives within our strong team of change professionals. If you are organized, efficient, and ready to tackle multiple deadlines, we encourage you to apply.

Responsibilities

Develop Change Enablement digital strategy processes focusing on continuous integration, continuous delivery, devops, automation and data analytics
Manage and deliver daily change enablement workflow tasks, ensuring adherence to risk controls
Prepare detailed data analytics and change reports for Governance meetings
Engage with Release Managers, Engineering, Operational Risk, and Audit teams to facilitate Change Enablement tasks
Identify opportunities for operational readiness and improvement within the Change Enablement process

Requirements

3-5 years of experience in IT Change Enablement or Change Management within large organizations
Proficiency in ITIL version 3 or 4 and the Microsoft suite of tools
Understanding of risks associated with the System Delivery Lifecycle and change environments
Knowledge of Continuous Integration and Continuous Delivery concepts and tools such as ServiceNow and Gitlab
Strong analytical skills with the ability to manipulate and report data

Nice to have

DevOps Foundation certification
Programming and/or automation skills across various toolsets or technologies
Familiarity with devops and agile methodologies
Attention to detail in identifying gaps in operational processes
Effective stakeholder management and interpersonal skills