ServiceNow Architect

Office in Hyderabad, Bangalore, Pune, Gurgaon

ServiceNow

We are searching for a highly skilled ServiceNow Architect to lead the design and implementation of scalable, secure, and high-performing solutions on the ServiceNow platform.

This role involves close collaboration with stakeholders to deliver innovative technical solutions and optimize the utilization of the platform across multiple modules and integrations.

Responsibilities

Design and maintain the overall architecture of the ServiceNow platform to ensure performance, scalability, and compliance with security best practices
Collaborate with business and IT stakeholders to gather requirements and translate them into tailored technical solutions
Lead the implementation of advanced ServiceNow modules such as ITSM, ITOM, CSM, HRSD, and SecOps alongside integrations with external systems
Define and enforce governance for the platform, including coding standards, development frameworks, and continuous release management
Evaluate new ServiceNow features, modules, and technologies to recommend enhancements and optimizations for existing setups
Provide architectural guidance to developers, system administrators, and other technical resources working on the platform
Optimize integrations using REST/SOAP APIs, IntegrationHub, and MID Servers and ensure seamless data exchange across systems
Support agile delivery models and implement DevOps tools such as Jenkins and Git for efficient automated workflows
Develop and maintain comprehensive technical documentation including architecture diagrams, data flows, and integration strategies

Requirements

11+ years of experience in ServiceNow development, with at least 4 years focusing on technical architecture and platform design
Expertise in ServiceNow modules including ITSM, ITOM, CSM, HRSD, and SecOps
Hands-on experience with integrations built on REST/SOAP APIs, IntegrationHub, and MID Servers
Proficiency in JavaScript, Glide scripting, UI Policies, Business Rules, ACLs, and Flow Designer
Competency in creating user experiences using Service Portal and UI Builder tools
Background in working with AI and GenAI tools within the ServiceNow platform
Familiarity with Agile methodologies paired with practical knowledge of DevOps tools like Jenkins and Git
Strong communication and collaborative skills for effectively working with cross-functional teams

Nice to have

Familiarity with ServiceNow certifications related to core modules such as ITSM, ITOM, or HRSD
Showcase of work with advanced ServiceNow automation tools and analytics
Understanding of enterprise-level security and compliance solutions within ServiceNow
Knowledge of custom app development on the Now Platform using App Engine
Capability to design and implement scalable multi-tenant solutions within complex environments