ServiceNow Architect

Office in Coimbatore

ServiceNow

We are seeking a highly skilled and experienced ServiceNow Architect to lead the design, implementation, and optimization of ServiceNow solutions within our organization.

As a key player, you will collaborate with stakeholders to deliver scalable, innovative, and high-performing solutions while ensuring alignment with business objectives and technical best practices.

Responsibilities

Design and maintain the overall architecture of the ServiceNow platform to ensure scalability, performance, and security
Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions
Lead the implementation of complex ServiceNow applications and integrations with external systems
Define and enforce platform governance, including coding standards, development frameworks, and release management processes
Evaluate new ServiceNow features and capabilities to recommend enhancements to existing implementations
Provide architectural guidance and mentorship to developers and system administrators
Participate in agile delivery teams and support DevOps processes and continuous integration pipelines
Develop technical documentation including architecture diagrams, data models, and integration patterns

Requirements

11+ years of experience in ServiceNow development, including 4+ years in technical architecture and design
Strong understanding of ServiceNow platform architecture and development best practices
Hands-on experience with major ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps
Proficiency in JavaScript, Glide scripting, UI Policies, Business Rules, ACLs, and Flow Designer
Expertise in building Service Portal and UI Builder experiences on the platform
Experience with integrations using REST/SOAP APIs, IntegrationHub, and MID Servers
Background in AI and GenAI tools on the ServiceNow platform
Familiarity with Agile methodologies and DevOps tools like Jenkins and Git
Excellent communication, collaboration, and problem-solving skills