Service Delivery Manager

Office in Chennai

Service Delivery Management

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We are looking for a motivated and results-oriented Service Delivery Manager to oversee the successful delivery of business-critical applications in a distributed, fast-paced environment. This role demands a proactive professional with a strong background in IT service delivery, a focus on modernization initiatives, and proven expertise in Agile methodologies to ensure operational excellence and transformation outcomes.

Responsibilities

Manage the delivery of complex business applications, meeting quality standards, deadlines, and stakeholder expectations
Oversee cross-functional teams (engineering, architecture, QA, BA, DevOps) across distributed locations, ensuring alignment and collaboration
Implement and maintain service delivery governance, risk management, and compliance structures
Facilitate Agile processes, including sprint planning, backlog refinement, and release planning, to ensure predictable delivery
Collaborate with technical teams for application development, modernization, and integration using Java, Angular, Azure, and SQL Server
Monitor delivery metrics, identify risks, and resolve impediments to maintain project progress
Act as a focal point for business, technology, and leadership stakeholders for all delivery-related matters
Contribute to defining technical roadmaps and actionable plans tied to business objectives
Ensure stability, performance, and scalability for applications running in distributed environments
Drive continuous improvement efforts across delivery processes and operational performance
Support compliance with regulatory requirements relevant to the insurance/reinsurance domain

Requirements

Bachelor's degree in Computer Science or a related field; Master's degree preferred
15-18 years of general IT experience, with 5+ years in Service Delivery Management roles
Strong knowledge of Java-based applications, Azure cloud services, and front-end frameworks (Angular)
Familiarity with databases, such as MS SQL Server, PostgreSQL, and similar technologies
Familiarity with DevOps practices, CI/CD pipelines, and automation solutions
Demonstrated experience delivering projects in regulated, large-scale environments
Strong background in insurance or reinsurance domain
Competency in Agile methodologies and frameworks, including proficiency in facilitating Agile ceremonies
Strong leadership and problem-solving skills, with the ability to manage global teams across onshore-offshore models
Capability to manage ambiguity and drive changes effectively while delivering business-aligned priorities
Excellent communication and stakeholder management skills
Fluency in English (both written and spoken) at a minimum B2 level

Nice to have

ITIL v4 Foundation or advanced certification
PMP, PRINCE2, or other recognized project management certifications
Experience with multiple cloud platforms, such as AWS or GCP, in addition to Azure
Familiarity with compliance requirements specific to the insurance/reinsurance sector