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Senior Salesforce Service Cloud Developer

Salesforce Service Cloud, Salesforce Apex, Lightning Web Components (LWC), Integration Platforms, Salesforce CTI, Computer Telephony Integration
Hyderabad, Bangalore, Pune, Chennai, Gurgaon

We are actively seeking a Senior Salesforce Service Cloud Developer to join our team.

As a Senior Service Cloud Developer, you will be responsible for designing, developing, and implementing Salesforce Service Cloud solutions.

  • Design and develop Salesforce Service Cloud solutions
  • Work with clients and internal teams to gather and analyze system requirements
  • Provide prompt feedback on business and technical requirements after thorough review
  • Develop well-structured, comprehensive test plans and test cases in detail
  • Estimate, prioritize, and coordinate development activities systematically
  • Discover, report, meticulously document, and track defects
  • Ensure thorough validation of resolved defects to prevent introduction of new bugs
  • Engage in the definition of quality standards and enforce adherence to the same
  • Actively engage in development meetings, delivering important inputs on development activities
  • 5-8 years of experience in Salesforce Service Cloud development
  • Expertise in Salesforce Apex and Lightning Web Components (LWC)
  • Experience in Integration Platforms and Salesforce CTI (Computer Telephony Integration)
  • Strong knowledge of SOQL (Salesforce Object Query Language)
  • Experience in Sales and Service Clouds
  • Experience Cloud and Specialized Cloud (Data Cloud, Financial Services Cloud, Communication and Media Cloud, Industry Solution Cloud, Life Sciences Cloud) knowledge preferred
  • Mandatory Certification in App Builder, PD1, and PD2
  • Fluent in English (B2+ or higher) for effective communication within the team and with stakeholders


For you
  • Insurance Coverage 
  • Paid Leaves – including maternity, bereavement, paternity, and special COVID-19 leaves. 
  • Financial assistance for medical crisis 
  • Retiral Benefits – VPF and NPS 
  • Customized Mindfulness and Wellness programs 
  • EPAM Hobby Clubs
For your comfortable work
  • Hybrid Work Model 
  • Soft loans to set up workspace at home 
  • Stable workload 
  • Relocation opportunities with ‘EPAM without Borders’ program

For your growth
  • Certification trainings for technical and soft skills 
  • Access to unlimited LinkedIn Learning platform 
  • Access to internal learning programs set up by world class trainers 
  • Community networking and idea creation platforms 
  • Mentorship programs 
  • Self-driven career progression tool