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Senior Salesforce Business Analyst

Salesforce (Other), Salesforce, Business Analysis
Hyderabad, Pune, Bangalore, Gurgaon, Chennai

We are seeking an experienced Senior Salesforce Business Analyst to join our team. The ideal candidate will have a strong background in business systems analysis with a focus on Salesforce technology. You will be responsible for understanding, designing, and managing complex business and technical processes within our Salesforce instance.

  • Understanding, defining, and configuring business processes within our Salesforce instance.
  • Reviewing and editing notifications based on revised processes or business needs.
  • Handling role-based security, including role assignments, and determining the impact of organizational changes.
  • Assisting with triaging incoming queries and determining the correct follow-up as necessary.
  • Working on security tickets and addressing reorganization requests promptly and efficiently.
  • Collaborating closely with teams to understand the functionality and capabilities of Salesforce modules and using this knowledge to support business requirements.
  • Participating in scheduled and ad hoc meetings and contributing to overall project deliverables.
  • Conducting peer reviews to ensure that system changes meet business requirements and goals, fulfill user requirements, and identify and resolve systems issues.
  • Collaborating with various stakeholders to ensure system consistency and providing high-quality user training/documentation.
  • At least 5 years of experience as a Business Systems Analyst.
  • Excellent ability to understand, design, and manage complex business and technical processes.
  • Proficiency in Salesforce Business Analysis.
  • Salesforce Business Analysis


For you
  • Insurance Coverage 
  • Paid Leaves – including maternity, bereavement, paternity, and special COVID-19 leaves. 
  • Financial assistance for medical crisis 
  • Retiral Benefits – VPF and NPS 
  • Customized Mindfulness and Wellness programs 
  • EPAM Hobby Clubs
For your comfortable work
  • Hybrid Work Model 
  • Soft loans to set up workspace at home 
  • Stable workload 
  • Relocation opportunities with ‘EPAM without Borders’ program

For your growth
  • Certification trainings for technical and soft skills 
  • Access to unlimited LinkedIn Learning platform 
  • Access to internal learning programs set up by world class trainers 
  • Community networking and idea creation platforms 
  • Mentorship programs 
  • Self-driven career progression tool