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Senior Infrastructure Support Engineer

Office in Hyderabad
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Networks & Telecommunication
& others
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We are in search of a highly skilled Senior Infrastructure Support Engineer to join our dynamic IT team.

This role demands a reliable professional with advanced technical expertise to ensure smooth operation, management, and optimization of our network and infrastructure. The ideal candidate is committed to excellence and thrives in a fast-paced, collaborative environment.

Responsibilities
  • Provide expert-level support for network infrastructure, including Cisco switches, Palo Alto firewalls, and VPN client solutions such as GlobalProtect
  • Manage and troubleshoot Windows Server environments (2016-2019) including Active Directory, Group Policy configurations, DFS, WSUS, and Certificate Authority systems
  • Deliver end-user support for Windows 10 Enterprise and ensure smooth operations across desktops and associated systems
  • Administer firewalls and manage firewall rules, ensuring secure connectivity for client VPN and Site-to-Site VPN solutions
  • Perform routine monitoring and maintenance of Symantec Update server ensuring timely updates and performance optimization
  • Collaborate on the execution of routing/switching tasks, proactively addressing issues and maintaining network stability
  • Adhere to ITIL standards in incident management, problem resolution, and change management processes
  • Identify and address network vulnerabilities using expertise in basic Palo Alto Networks PA-800 Series Firewall configurations or equivalent hardware
  • Deliver reliable Cisco switch support, with hands-on experience at the Catalyst 2960 series level or higher
  • Provide technical insights into network and firewall technologies such as Checkpoint, Cisco, Fortinet, or other alternatives
Requirements
  • 8-12 years of experience in infrastructure and network support roles
  • 1+ years of experience supporting network firewalls
  • 1+ years of experience supporting Cisco switches such as the Catalyst 2960 series or higher
  • Knowledge of CCNA-level networking concepts and troubleshooting
  • Expertise in network technologies including Cisco switches, firewalls, and VPN solutions
  • Proficiency in Windows Server administration tasks, covering AD, Group Policies, WSUS, and DFS systems
  • Background in deploying and optimizing firewalls, client VPN, and Site-to-Site VPN setups
  • Capability to provide technical support for Palo Alto Networks NGFW or equivalent firewall technologies
  • Familiarity with Symantec Update server and its integration into the network infrastructure
  • Competency in routing/switching concepts with hands-on experience in basic troubleshooting
  • Understanding of ITIL best practices for operational efficiency
Nice to have
  • Showcase of practical experience with Palo Alto Networks PA-800 Series Firewalls
  • Qualifications in alternative firewall solutions such as Checkpoint, Cisco, or Fortinet
  • Flexibility to use WDS/MDT tools to build and deploy Windows environments