Senior Infrastructure Support Engineer

Office in Hyderabad

Networks & Telecommunication

We are in search of a highly skilled Senior Infrastructure Support Engineer to join our dynamic IT team.

This role demands a reliable professional with advanced technical expertise to ensure smooth operation, management, and optimization of our network and infrastructure. The ideal candidate is committed to excellence and thrives in a fast-paced, collaborative environment.

Responsibilities

Provide expert-level support for network infrastructure, including Cisco switches, Palo Alto firewalls, and VPN client solutions such as GlobalProtect
Manage and troubleshoot Windows Server environments (2016-2019) including Active Directory, Group Policy configurations, DFS, WSUS, and Certificate Authority systems
Deliver end-user support for Windows 10 Enterprise and ensure smooth operations across desktops and associated systems
Administer firewalls and manage firewall rules, ensuring secure connectivity for client VPN and Site-to-Site VPN solutions
Perform routine monitoring and maintenance of Symantec Update server ensuring timely updates and performance optimization
Collaborate on the execution of routing/switching tasks, proactively addressing issues and maintaining network stability
Adhere to ITIL standards in incident management, problem resolution, and change management processes
Identify and address network vulnerabilities using expertise in basic Palo Alto Networks PA-800 Series Firewall configurations or equivalent hardware
Deliver reliable Cisco switch support, with hands-on experience at the Catalyst 2960 series level or higher
Provide technical insights into network and firewall technologies such as Checkpoint, Cisco, Fortinet, or other alternatives

Requirements

8-12 years of experience in infrastructure and network support roles
1+ years of experience supporting network firewalls
1+ years of experience supporting Cisco switches such as the Catalyst 2960 series or higher
Knowledge of CCNA-level networking concepts and troubleshooting
Expertise in network technologies including Cisco switches, firewalls, and VPN solutions
Proficiency in Windows Server administration tasks, covering AD, Group Policies, WSUS, and DFS systems
Background in deploying and optimizing firewalls, client VPN, and Site-to-Site VPN setups
Capability to provide technical support for Palo Alto Networks NGFW or equivalent firewall technologies
Familiarity with Symantec Update server and its integration into the network infrastructure
Competency in routing/switching concepts with hands-on experience in basic troubleshooting
Understanding of ITIL best practices for operational efficiency

Nice to have

Showcase of practical experience with Palo Alto Networks PA-800 Series Firewalls
Qualifications in alternative firewall solutions such as Checkpoint, Cisco, or Fortinet
Flexibility to use WDS/MDT tools to build and deploy Windows environments