Senior Hybris Support Engineer

SAP Commerce Cloud (Hybris Commerce), L3, Application Support

Hyderabad, Bangalore, Pune, Chennai, Gurgaon

We are seeking a highly skilled and experienced Senior Hybris Support Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting for Hybris SAP applications, including integration with third-party systems and assisting with the application’s server-side runtime code and static assets. You will work closely with development teams to ensure smooth operation and resolution of issues in a fast-paced environment.

Responsibilities

Understand and manage the software technical support/maintenance process
Create and maintain documentation for support and maintenance (e.g., runbooks)
Demonstrate proven issue troubleshooting skills with attention to detail
Investigate and troubleshoot application-related issues raised by users/clients, providing workarounds where required
Collaborate with other team members and escalate issues when necessary for product bug resolution
Support third-party applications integration and resolve related issues
Work with remote desktop applications and ticketing systems such as Jira, Zendesk, and ServiceNow

Requirements

5-8 years of relevant experience in technical support and Hybris SAP application maintenance
Experience with WEB content error troubleshooting and fixing
Proficient in handling Web App and Hybris SAP application components, including server-side runtime code (Runtime) and static assets (HTML, JS, CSS, graphics, fonts)
Familiar with BFF (Node.js-based service) implementing a facade to downstream systems and exposing GraphQL API for Web Apps
Solid understanding of SQL (basic to intermediate knowledge)
Knowledge of SDLC (Requirements, Estimations, Planning, QA, and Development)
Familiar with DevOps concepts and CI/CD implementation, particularly with Azure DevOps services or Jenkins
Understanding of ITIL foundations, including experience in Incident and Service Request Management
Excellent communication skills (both written and spoken) with an advanced level of English (B2+)
Proven technical debugging and troubleshooting skills for applications
Experience using remote desktop applications and ticketing software (e.g., Jira, Zendesk, ServiceNow)