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Senior Business Analyst - Salesforce

Salesforce (Other), Salesforce, Business Analysis
Hyderabad, Pune, Bangalore, Gurgaon, Chennai

We are seeking an experienced Senior Salesforce Business Analyst to join our team. The ideal candidate will have a strong background in business systems analysis with a focus on Salesforce technology. You will be responsible for understanding, designing, and managing complex business and technical processes within our Salesforce instance.

  • Understanding, defining, and configuring business processes within our Salesforce instance.
  • Reviewing and editing notifications based on revised processes or business needs.
  • Handling role-based security, including role assignments, and determining the impact of organizational changes.
  • Assisting with triaging incoming queries and determining the correct follow-up as necessary.
  • Working on security tickets and addressing reorganization requests promptly and efficiently.
  • Collaborating closely with teams to understand the functionality and capabilities of Salesforce modules and using this knowledge to support business requirements.
  • Participating in scheduled and ad hoc meetings and contributing to overall project deliverables.
  • Conducting peer reviews to ensure that system changes meet business requirements and goals, fulfill user requirements, and identify and resolve systems issues.
  • Collaborating with various stakeholders to ensure system consistency and providing high-quality user training/documentation.
  • At least 5 years of experience as a Business Systems Analyst.
  • Excellent ability to understand, design, and manage complex business and technical processes.
  • Proficiency in Salesforce Business Analysis.
  • Salesforce Business Analysis


For you
  • Insurance Coverage 
  • Paid Leaves – including maternity, bereavement, paternity, and special COVID-19 leaves. 
  • Financial assistance for medical crisis 
  • Retiral Benefits – VPF and NPS 
  • Customized Mindfulness and Wellness programs 
  • EPAM Hobby Clubs
For your comfortable work
  • Hybrid Work Model 
  • Soft loans to set up workspace at home 
  • Stable workload 
  • Relocation opportunities with ‘EPAM without Borders’ program

For your growth
  • Certification trainings for technical and soft skills 
  • Access to unlimited LinkedIn Learning platform 
  • Access to internal learning programs set up by world class trainers 
  • Community networking and idea creation platforms 
  • Mentorship programs 
  • Self-driven career progression tool