Product Manager - ServiceNow

Office in Hyderabad

Product Management

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We are seeking an experienced Product Manager to lead the development and implementation of cutting-edge solutions on the ServiceNow platform, driving innovation and optimizing product success through strategic collaboration and execution.

Responsibilities

Define product requirements through effective documentation and visual tools such as user journey diagrams and wireframes
Work closely with technical product teams to deliver scalable and versatile solutions on the ServiceNow platform
Translate business needs and PRDs into comprehensive functional specifications informed by user research and data analytics
Collaborate with stakeholders to thoroughly understand technical and business requirements and translate them into actionable plans
Establish product metrics to evaluate, measure, and improve product performance over time
Manage the entire product lifecycle, from PoC and beta testing to public launches and continuous improvements
Create user stories with a clear focus on UI/UX requirements, interaction design, and end-to-end workflows
Define detailed acceptance criteria and edge cases for user-facing features
Utilize tools like Figma or AI-assisted design applications for wireframes and prototyping to accelerate stakeholder alignment
Lead UAT testing processes and post-launch hypercare to maintain product and operational stability
Enhance cross-functional collaboration with technical program managers (TPMs) to ensure alignment between execution and strategy
Monitor task progress and manage risks effectively to ensure timely delivery of milestones

Requirements

10-15 years of professional experience with 4-7 years in a TPM or equivalent role
Knowledge of the ServiceNow platform and capability to develop and implement technical solutions
Background in creating detailed user stories and functional specifications for business and UI/UX requirements
Proficiency in tools like Figma or AI-assisted design platforms for creating visual prototypes
Familiarity with Agile delivery tools such as ServiceNow Agile or Jira
Competency in backlog management, story refinement, and execution tracking
Understanding of hypercare, incident resolution, and support processes
Strong communication skills to convey technical concepts in a clear, concise manner

Nice to have

Experience with Customer Success, CSP, or other ServiceNow modules
Showcase of rapid prototyping expertise using AI tools to minimize dependencies on design teams
Flexibility to thrive in fast-paced, cross-functional global environments