Lead IT Infrastructure Support Engineer

Office in Hyderabad

Networks & Telecommunication

We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments.

This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance.

Responsibilities

Administer Windows Server environments (2008–2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT
Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring
Configure and troubleshoot network devices like switches, routers, and firewalls
Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN
Support integration and maintenance of endpoint security tools
Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation
Supervise IT asset management, coordinate hardware procurement, and liaise with vendors
Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation
Participate in compliance audits (ISO/ISAE) and infrastructure assessments
Collaborate with global teams to optimize processes and enhance operational efficiency

Requirements

8–12 years of experience in IT infrastructure support and administration
Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools
Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS
Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN
Background in Palo Alto firewalls and endpoint security solutions
Familiarity with troubleshooting tools like ping, tracert, and nslookup

Nice to have

Competency in working with Palo Alto technologies
Understanding of compliance standards and requirements for ISO/ISAE audits
Flexibility to adapt to emerging IT technologies suitable for enterprise environments