Lead IT Infrastructure Support Engineer
Office in Hyderabad
Networks & Telecommunication
& others
We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments.
This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance.
Responsibilities
- Administer Windows Server environments (2008–2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT
- Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring
- Configure and troubleshoot network devices like switches, routers, and firewalls
- Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN
- Support integration and maintenance of endpoint security tools
- Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation
- Supervise IT asset management, coordinate hardware procurement, and liaise with vendors
- Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation
- Participate in compliance audits (ISO/ISAE) and infrastructure assessments
- Collaborate with global teams to optimize processes and enhance operational efficiency
Requirements
- 8–12 years of experience in IT infrastructure support and administration
- Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools
- Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS
- Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN
- Background in Palo Alto firewalls and endpoint security solutions
- Familiarity with troubleshooting tools like ping, tracert, and nslookup
Nice to have
- Competency in working with Palo Alto technologies
- Understanding of compliance standards and requirements for ISO/ISAE audits
- Flexibility to adapt to emerging IT technologies suitable for enterprise environments