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Lead IT Infrastructure Support Engineer

Office in Hyderabad
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Networks & Telecommunication
& others
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We are seeking a highly experienced and resourceful Lead IT Infrastructure Support Engineer to oversee and optimize enterprise IT systems, including Windows Server infrastructure and office network environments.

This role demands a proactive problem solver with in-depth technical skills, a collaborative mindset, and the ability to operate effectively in a dynamic offshore delivery center environment. The ideal candidate will confidently manage complex IT infrastructure, resolve technical challenges, and contribute to improving IT processes and performance.

Responsibilities
  • Administer Windows Server environments (2008–2022), including Active Directory, DNS, DHCP, GPOs, DFSR, and MDT
  • Ensure Windows 10/11 OS hardening, patch management, and proactive system health monitoring
  • Configure and troubleshoot network devices like switches, routers, and firewalls
  • Manage VLANs, firewall policies, NAT, and secure remote access solutions like VPN
  • Support integration and maintenance of endpoint security tools
  • Provide L2/L3 support for incidents, perform root cause analysis, and maintain accurate documentation
  • Supervise IT asset management, coordinate hardware procurement, and liaise with vendors
  • Create and maintain up-to-date configuration files, SOPs, and disaster recovery documentation
  • Participate in compliance audits (ISO/ISAE) and infrastructure assessments
  • Collaborate with global teams to optimize processes and enhance operational efficiency
Requirements
  • 8–12 years of experience in IT infrastructure support and administration
  • Knowledge of Windows Server 2008-2022, Windows 10/11, and associated system tools
  • Expertise in Active Directory, DNS, DHCP, MDT (LTE)/WDS, WSUS
  • Skills in network routing, switching, VLAN management, and secure remote access solutions like VPN
  • Background in Palo Alto firewalls and endpoint security solutions
  • Familiarity with troubleshooting tools like ping, tracert, and nslookup
Nice to have
  • Competency in working with Palo Alto technologies
  • Understanding of compliance standards and requirements for ISO/ISAE audits
  • Flexibility to adapt to emerging IT technologies suitable for enterprise environments