Lead Business Analyst - Insurance

Office in Hyderabad, Pune, Bangalore, Chennai, Coimbatore, Gurgaon

Business Analysis

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We are seeking a Lead Business Analyst with experience in the insurance industry to drive the successful launch and integration of new product offerings within a digital insurance platform. As the primary liaison between core insurance business teams and market partners, you will define product integration, shape the end-user journey, and ensure seamless implementation of key insurance processes across policy issuance, billing, and claims.

Responsibilities

Act as the main interface with market partners to define insurance product integration and end-user journeys
Translate business needs into actionable requirements for product implementation
Collaborate with cross-functional teams to design and optimize front-to-back insurance processes
Assess and design business and IT architecture capabilities, operating models, and digitalization solutions
Facilitate workshops and lead requirements engineering sessions with stakeholders
Oversee policy and claims management, risk management, compliance, and corporate function processes
Advise on regulatory factors, market initiatives, and drivers of change within the insurance sector
Demonstrate leadership in business-led technology transformation projects
Manage multi-stakeholder change initiatives and full project cycle activities
Present findings and recommendations to senior management and market partners
Ensure alignment of solutions with market dynamics and customer experience goals

Requirements

10-14 years of general IT experience
8+ years of relevant insurance industry experience
At least 1 year of relevant leadership experience
Excellent understanding of the wider insurance market, including regulation and market initiatives, with proven knowledge of market solutions
Experience in business and IT architecture, operating models, policy and claims management, risk management and modelling, compliance, and digitalization solutions
Demonstrated ability to lead business-led technology transformation projects
Advanced skills in developing innovative, multi-disciplinary solutions across dispersed teams and cultures
Showcase of senior external consultant skillsets such as requirements engineering, process design, workshop facilitation, and change management
In-depth experience with senior multi-stakeholder change management and full project cycle activities
Advanced communication, presentation, facilitation, MS-Office and Visio, organizational and planning skills
English level of minimum B2 (Upper-Intermediate) for effective communication

Nice to have

Knowledge of digital innovation, customer experience, InsurTech/FinTech ecosystems, and advising on market dynamics