Director of Service Delivery - AMS

Office in Hyderabad, Bangalore, Pune, Gurgaon, Chennai

Service Delivery Management

We are seeking an accomplished and seasoned professional to take on the role of Director of Service Delivery - AMS.

With a minimum of 21-29 years of experience, this strategic leadership position provides an opportunity to oversee delivery operations in a Managed Services environment, driving innovation, service excellence, and operational efficiency while cultivating strong relationships with stakeholders.

Responsibilities

Lead the Delivery Organization by owning one or more accounts and serving as the primary customer-facing leader to mature and expand services
Oversee the complete delivery lifecycle for a portfolio of complex projects, ensuring consistent service quality and client satisfaction
Ensure effective incident management, leveraging enhanced monitoring systems to implement early warning mechanisms
Define strategies to improve automation levels and successfully implement DevOps principles across delivery teams
Drive improvements in system performance and stability to significantly elevate the customer experience
Implement the GenAI program to boost productivity within support and operational teams
Formulate and execute strategies to enhance client satisfaction and improve employee engagement metrics, including reducing project attrition rates
Foster a culture of innovation and ensure measurable progress in innovation programs across the organization
Drive strategic growth initiatives to deliver business development outcomes and increase revenue streams
Serve as a key advocate for employee development, building high-performing and motivated teams aligned with business objectives

Requirements

21-29 years of overall experience in IT
Proven experience in leadership roles within Managed Services environments (AMS or ADMS), with expertise in service delivery
Deep understanding of end-to-end Service Design, Service Integration, and Management
Expertise in implementing automation, DevOps practices, and improving monitoring and alerting systems
Proven background in elevating system performance, stability, and reliability in large-scale service environments
Strong business development capabilities with a track record of driving significant revenue growth
Proven ability to effectively restructure and reorganize delivery teams to meet evolving business goals
Showcase of successfully driving strategic plans and achieving long-term organizational objectives
Strong communication and relationship-building skills with customers, employees, and stakeholders at all levels