Director, Account Management

Office in Hyderabad

Account Management

We are looking for a proficient Engagement Manager.

In this role, you will cultivate and strengthen client relationships while driving new business initiatives. This position is perfect for someone eager to make a significant impact within the organization and the life sciences sector.

Responsibilities

Develop and implement comprehensive account strategies to achieve business objectives
Conduct regular account reviews to assess performance and identify growth opportunities
Collaborate with cross-functional teams to align account plans with overall business strategy
Analyze market trends and client needs to develop tailored business strategies
Identify and pursue new business opportunities within existing accounts
Monitor and report on account performance, providing insights and recommendations for improvement
Build and maintain strong, long-lasting client relationships
Serve as the primary point of contact for key accounts, addressing client needs and concerns promptly
Ensure client satisfaction by delivering exceptional service and support
Lead and mentor a team of account executives, fostering a collaborative and high-performance culture
Provide guidance and support to team members, helping them achieve their professional goals
Drive team initiatives to enhance client engagement and account growth
Utilize industry knowledge to understand client challenges and provide relevant solutions
Stay updated on the latest trends and developments in the life sciences sector
Lead contract negotiations with clients, ensuring favorable terms and conditions
Resolve conflicts and disputes effectively, maintaining positive client relationships

Requirements

15+ years of experience in account management
Proven leadership experience in a managerial role
Demonstrated participation in large-scale projects
Knowledge of life sciences industry
Skills in account strategy and planning
Expertise in client relationship management
Proficiency in business strategy development
Capability to negotiate favorable terms and conditions
Fluency in English