Business Solution Architect - Salesforce

Office in Chennai

Salesforce

We are seeking a highly skilled Business Solution Architect with extensive experience in Salesforce and a deep understanding of Sales, Service, and Order Management processes. The ideal candidate will play a key role in designing and implementing scalable business solutions by bridging the gap between business requirements and technology platforms, particularly Salesforce Sales Cloud, Service Cloud, CPQ, and Billing.

Responsibilities

Analyze and translate business requirements into Salesforce data models, workflows, and functional specifications
Partner with cross-functional teams to define, implement, and optimize Sales (Lead-to-Cash) and Service process workflows
Lead data migration efforts, including legacy system data validation, deduplication, and mapping to the DX Salesforce platform
Implement and support Salesforce Sales Cloud, Service Cloud, CPQ, and Billing in alignment with business needs
Collaborate with global teams across the USA, New Zealand, India, and Europe to ensure seamless implementation and system integration
Support and enhance system integration with Oracle ERP modules, middleware, and ETL tools
Define and document data governance standards while ensuring high-quality data management practices
Troubleshoot, monitor, and resolve issues related to system performance and integrations
Drive end-to-end testing and validation to ensure functionality and accuracy across customized Salesforce solutions
Provide documentation, training, and user support for deployed systems
Act as a liaison between stakeholders, IT teams, and vendors to ensure alignment and delivery of project goals

Requirements

10-16 years of professional experience in Salesforce architecture, business processes, and technology solutions
Knowledge of Salesforce platforms, particularly Sales Cloud, Service Cloud, CPQ, and Billing
Experience in data migration methodologies, including deduplication, mapping, and validation
Background in integrating Salesforce with Oracle ERP modules, middleware platforms, or ETL tools
Skills in Lead-to-Cash, Service, Order Management, and Contract Management workflows
Proficiency in system integration and understanding of end-to-end data flow
Capability to analyze, document, and optimize complex business processes
Showcase of project management and collaboration skills across globally distributed teams
Familiarity with Agile and Waterfall project methodologies

Nice to have

Understanding of Oracle ERP modules beyond the core scope of integration
Expertise in advanced ETL tools or middleware technologies
Exposure to multi-cloud integrations with other platforms or technology ecosystems
Flexibility to adapt to rapidly changing priorities and environments